The Perfect Sleep Guarantee
Unbeatable service + guaranteed satisfaction
Our Philosophy hasn’t changed since 1976
We’ve been delivering on the promise of a perfect sleep for over 40 years. We use only the best ingredients and our mattresses are all locally built on site in the workshop off our showroom.
With a new mattress, you wake up feeling fresh and relaxed. That’s why we take the time to fit you into the right mattress. Our mattresses are all built to order — we don’t try to fit you into existing inventory.
Sleep better in the first 120 days
We’re completely confident in our service and our products. If you’re not sleeping better after the first 120 days on one of our built to order, standard sized mattresses, we’ll fix the problem by making adjustments or exchanging components. If that doesn’t work we may design and entire new mattress or give you a 75% Refund. We cannot accept returns of custom sized mattresses, but we do warranty them. Comfort Exchanges will be done at Material cost plus shipping for customers out of town, or price of shipping to and from the customer, whatever is less.
Our warranties protect you from the date that you receive your product. All our warranties are product dependent, so please check your original invoice.
The majority of our Spring mattresses are completely covered or repaired for the duration of the warranty.
Spring mattresses are covered for broken, loose or depressed coils. Our warranty covers coils or wires that project through the fabric and loose tape edge stitching.
Our warranties protect you from the date you receive your product. All our warranties are product dependent, so please check your original invoice. All our Foam mattress are covered on a pro-rated basis. For example, a $1,000 mattress with a 10 year warranty that has been used for 5 years may mean you receive $500 towards a replacement mattress.
Zip covers are warrantied for 2 years, however shrinkage due to washing is not covered. Only wash flat fabric zip covers, let air dry and put on slightly damp to prevent shrinkage problems.
We warranty our foams for indentations or sagging greater than ¾ inch. All Foam, Latex, and Memory Foam break down and lose resiliency with use. Our warranty covers normal wear. If your foam mattress becomes very soft in certain spots during the warranty, Sleep Boutique will determine if there is a defect with the foam or whether it is normal wear. We can replace worn sections easily; however charges may apply.
Mattress fabrics are covered from normal wear defects for 5 years from the date of purchase. We also cover body indentations or sagging greater than ¾ inch.
To lengthen the life of your mattress, it should be flipped and rotated 4-8 times per year. The more often you flip, the better the longevity.
Please ensure that you use a good foundation along with the proper bed frame. Metal Bed Frames should have at least 3 support bars, with one in the middle. Queens, Doubles and Singles should have 6 legs, while Kings should have 8 legs. Wood Slat Foundations should have at least 5 slats with centre support in, at the minimum, the middle slat.
Sleep Boutique’s warranty does not cover the following:
- changing comfort preference, as bodies change over time, and what was once comfortable may not be anymore. structural damage incurred from bending or moving a mattress improperly.
- mattress or foundation damage due to abuse.
- soiled or stained mattresses may not be covered, as this can damage materials and components within a mattress.
- body Indentions less than ¾ inch — we can fix any issues, but labour and parts charges may apply.
- excessive wear — we can replace sections of your mattress if needed; however, we do not cover normal foam breakdown. Depending on the density of foam purchased you should get the specified use indicated in the warranty from your mattress.
We do not cover transportation costs. We will resolve and repair any concerns, however, the item has to be delivered to our workshop.
If you have any concerns or questions, please contact us at 833.244.6288.
At Sleep Boutique, we offer a 120 day return policy on all our standard sized mattresses and foundations. If you require a different comfort level, we can adjust your mattress or change the materials to better meet your needs. We do not accept returns on custom products or custom sizes, but we do warranty them. We stand behind all our products; however if we can not satisfy you Sleep Boutique will give you a 75% refund of the purchase ** Our Products are designed specifically for you and we do a 75% refund to cover labour and some material costs. Most if not all other major retailers make you do an exchange to a higher non-realistic retail mattress price and we don’t believe in such gimmicks.
Comfort changes outside of Calgary will normally be done at cost of shipping to and from customers, or will be manufacutres cost of material plus shipping one way. Whatever is less for the customer.
Due to health reasons, mattresses must be returned clean. Dirty, stained, smelly, smoky or damaged mattresses will not be accepted.
Due to health reasons we cannot accept returns on pillows, toppers, sleep accessories and uncovered foam. This includes Foam Sleep aids, Knee Wedges, and bare foam toppers.
** With Organic Covers, there are charges for returns. Please speak to us at the time of sale as Cover prices are dependent on the product. Organic Mattress covers are specific and quite expensive to produce; therefore we will accept the components back, but the cover will remain yours.
Please contact us if you have any questions or concerns on our return or warranty policies. We stand behind our products and our goal is to provide you with a perfect sleep and the best service you’ll find.
Sleep Boutique Financing Offer
It’s always been our goal to help you have the perfect sleep by fitting you into the right mattress. To make it easier for you, Sleep Boutique now offers excellent financing options through Paybright.
- 0% APR for three months for purchases upto $1,500.
- 0% APR for purchase $1,500 to $15,000.
Don’t put off getting a good night’s sleep — it’s priceless!
If you have any questions please contact us, or apply now through the Paybright.
Mattress Flip + Rotate Reminder Sign Up
All Sleep Boutique spring mattresses are built as Tight Top mattresses, which are the same on both sides, allowing you to flip your mattress and extend its lifespan. For even wear and a longer life, a mattress should be flipped four times a year (alternating between end-over-end and side-over-side rotation).
Our free Mattress Flip Reminder automatically notifies you via email (in January, April, July and October) when it is time to rotate and flip your mattress. To enroll, simply add your name and email to our Mattress Flip + Rotate Reminder subscription:
Subscribe to our Mattress Flip + Rotate Reminder
Frequently Asked Questions
How much does a Sleep Boutique mattress cost?
Our prices are provided online with each mattress and accessory. find pricing under any mattress or accessory. We are very competitive and can generally build you a higher quality mattress for better value. We can do this because we design, manufacture, build, and sell directly to our customers. If you require a custom design or size, please call us, and we will be happy to provide you with the pricing.
Do I have to buy a box spring / foundation?
No, we do not force you to buy a foundation. However, we believe that you should have good, even support for your foundation. Many of our clients have good box springs, or platform beds, but just need a new mattress. As long as your foundation is good, it should not impact your mattress. Be sure to check to it is level, with no dips, and no soft spots. If your box spring is over 10 years old, we usually recommend purchasing a new one.
Do you ever have a mattress sale?
Generally we don’t hold sales. We try to deliver great products for good prices each and every day. Some retailers will have high prices one week, then drop them to half the next week, to make people feel they are getting a deal. Also, some retailers will push a particular manufacturer as they may get extra commission. Again we don’t believe this is good business, as someone may be pushed into purchasing the wrong mattress.
Do you have mattresses in stock?
Sometimes, but generally no. We can often do a foam mattress with one of our zip covers the same day. We consult with our customers to come up with the right combination to meet their needs, and then we build it. Our time frame is usually two weeks, but this can increase a little during our busier times.
What are your mattress sizes?
Standard sizes are indicated below, but we can customize to any size as needed.
- Single: 38″ x 75″
- Odd sizes:
- Double: 54″ x 75″
- Single XL: 38″ x 80″
- Queen: 60″ x 80″
- 3/4 Bed: 48″ x 75″
- King: 76″ x 80″
Do you make custom sized mattresses?
Yes, we can make a mattress any size or shape. We make specialty RV and Boler mattresses as well as Boat Mattresses. We can also make Round Beds and Extra Large mattresses.
Can I have different firmness’s on each side of my mattress?
Absolutely, we have many different models that have the ability to have dual sides in both Inner Spring, Foam and Latex Mattresses.
Do you build a 100% Organic or Natural Mattresses?
We have many options available. We carry organic cotton covers and we use springs, wool, cotton, and both Organic Dunlop Latex and Natural Vita Talalay. With these combinations, we can build all latex or spring and latex mattresses. Zippers and some thread construction will require synthetic materials. Please be careful when looking for an organic mattress, as not all companies are transparent about their materials. Do your research and work with reputable companies.
Once I order, how long does it take to make a mattress?
Typically, we will have your mattress built in one to two weeks. However if it is a special order, it could take up to three weeks. During our busy times it can take longer, but we do try to keep mattress orders under three weeks.
Is delivery included?
Yes and no. We contract out our deliveries like most companies and there is always a charge for this. Sometimes, we will price delivery into a purchase, but there is always a charge, and we choose to let you know up front. We provide mattress delivery and set-up within Western Canada. Our delivery company uses a two man crew, and will bring it right to your room for set up. Within the City of Calgary deliveries are $100. Delivery is included with some mattress models. For deliveries outside of Calgary, please call us for a quote. We now offer mattress re-cycling to our clients. The cost is $50 for a set and includes the removal, and all recycling fees.
Do you build a two sided mattress?
Yes, all are mattresses are made to flip or they are modular with replaceable components. We believe that you get a lot more out of a mattress that can be flipped and rotated. When you add in the modular, you have replaceable components and a mattress that can last a lifetime. All materials wear from the outside in, and having a mattress built on both sides or one with a replaceable topper will give you better durability, giving you better value. As an added plus, mattresses that last longer stay out of landfills.
Do you make a waterproof mattress?
We make a variety of vinyl covered mattresses, for camps, group homes, and individuals with special needs. The vinyl can be easily wiped as needed. We have a variety of vinyls available including polyurethane vinyls, which are softer and stretch more than PVC vinyls. We also carry Hospitality Vinyls such as SoffTICK which can be used for institutional mattresses as they have antimicrobial properties.